At Arrochar Crafts, we respect your privacy as much as we respect the grain of the timber. This policy outlines how we protect the ‘marks’ you leave with us when you commission an artifact or join our journey.
Introduction
This privacy policy only applies to the processing of personal data on our website. For individuals using our products/services as a customer, we will provide additional information on data processing activities directly. Where our website contains links to third parties, we do not have control of how your personal information is processed by other sites or companies. Please refer to third-party directly for their privacy policy.
Who We Are
Arrochar Crafts (‘we’, ‘us’ or ‘our’) process your personal information in accordance with this privacy policy and in compliance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018 (DPA18) and other relevant regulations and legislation (‘data protection laws’). This policy provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
What Information Do We Collect?
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this policy.
The personal data we collect is: –
- Name
We collect information in the following ways: –
- Online Commission request form
- Online Contact Us form
How We Use Your Personal Data
Anyone processing personal information must have a legal basis for doing so. We take your privacy seriously and will never disclose, share, or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this policy. Where you have consented to marketing, you are free to withdraw this consent at any time.
Our purpose and reasons for processing your personal data are: –
- We collect your personal data when you use our contact form or commissions form to communicate with you and provide any information relevant to your contact request.
Your Rights
- Right to be Informed:
under the data protection laws, you have the right to be informed about how we use and process your personal data. This privacy policy provides all the information about our processing activities. However, if you have further questions, please contact us. - Right to Access:
you have the right to access information regarding the personal data we hold about you at any time. Refer to the Subject Access Request section for further information. - Right to Rectification:
if you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information. - Right to Erasure.
- Right to Restrict Processing.
- Right to Data Portability.
- Right to Object.
- Rights Related to Automated Decision Making.
In addition to the above rights, you can also object to any direct marketing from us. If we receive a request to exercise any of the above rights, we may ask you to verify your identity before acting to ensure your data is protected and secure.
How Long We Keep Your Data
We only retain personal information for as long as is necessary and in accordance with the reason(s) for the initial processing. Personal data collected via our website for communication and feedback purposes will only be retained until the action is resolved. Where you use our services as a customer, we are required under UK tax law to keep basic personal data for 6 years.
Sharing and Disclosing Your Personal Information
We do not share or disclose your personal information to any third parties for marketing or commercial purposes.
Your information is only processed by essential service providers necessary to operate this website:
- Google Analytics:
Processes anonymised usage data to help us improve the website experience. - Cloudflare Turnstile:
Processes technical data to protect our forms from automated ‘bot’ attacks.
Aside from these functional services, we will only disclose your personal information where required to do so by law or in response to a valid request by law enforcement.
Safeguarding Measures
We take your privacy seriously and take every reasonable measure to protect your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security in place.
Consequences of Not Providing Your Data
You are not obliged to provide your personal data to us and most areas of our website can be accessed and used without providing any personal information. However, we would not be able to provide you with our products or services without your information.
Subject Access Requests
A subject access request (SAR) is a request for access to the personal information that we hold about you. We are required to provide you with this information under the data protection laws, unless an exemption applies.
You can make this request by contacting us using the email or address provided in the below section. Where a request is received by electronic means, we will provide the requested information in a commonly used electronic form (unless otherwise requested).
Right to Complain
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Their contact details can be found at https://ico.org.uk/.
How to Contact Us
Please contact us using either the secure contact form on the website (https://arrocharcrafts.co.uk/contact-us) or via enquiries@arrocharcrafts.co.uk
Privacy Policy Changes
We may from time-to-time change or update this privacy policy to ensure continued compliance with the data protections laws. The most recent version of this policy will be published immediately on this website following any revisions. Last updated 31/03/2026.
How We Use Cookies
Cookies are small files saved on your phone, tablet or computer when you visit a website.
We use Analytical Cookies via Google Analytics to help us understand how visitors interact with the workshop – such as which showroom is the most popular. These are only active if you select ‘Accept’ on our entry banner.
We use Essential Cookies via Cloudflare Turnstile to protect our contact forms from automated bots. These are strictly necessary for the security and functionality of the site.